Frequently Asked Questions
How do I check the status of my order?
After you place your order you will be sent several order status update emails as your order proceeds through the fulfillment process.
After an order has been placed, it is promptly sent to one of our 4 fulfillment centers where we will ship your item(s) typically within 1-3 business days(Depending on weekends and US holidays).
For all apparel including tees, hoodies and boots these are all custom printed upon placing your order. Please allow 3-7 days for processing before we ship your order out.
If you haven't received your order within the allotted time please send us an email at: firstname.lastname@example.org and we will track it down asap.
What are you shipping times?
US Shipping Time Estimates
All products shipped within the continental US have shipping averages of 5-10 days to be delivered for all of our goggles and glasses.
For our apparel including shirts, boots, backpacks, beanies, bags and hoodies, please allow 15-25 days for delivery.
Do you deliver products Internationally?
Currently we only ship within the continental US.
How do I place an order?
To place an order all you need to do is click on a product and then select your product and click the Add To Cart Button.
Who is The Skull Crew?
We are a small family run business based in Naples, Florida that prides itself on quality and customer service. The Skull Crew was started on the idea that being a part of a family is not only with those that share your own blood. We are a family of riders who Love the open road! Our products are only available online currently.
How secure is my personal information?
The Skull Crew adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Our policy lasts 30 days for retail items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. For customer printed products including tees, hoodies, bags and boots you must contact us within 15 days of receiving your order.
Custom Printed Items: Custom Printed items including tees, beanies, bags, hoodies and boots are not eligible for refund or return.
Helmets: Helmets are not eligible for returns or refunds. If you have an issue with sizing, please contact us for a resolution.
Note: Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within 24 hours of your order. Free items are non-refundable once shipped.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. If your item is damaged, please send an image to email@example.com and we will fix it :)
Return Policy Does Not Apply To Products Purchased with a Discount Code. All Returns subject to a 20% restock fee at our discretion.
For liquidation products, all sales are final since these products will not be restocked.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should mail your product to:
The Skull Crew
2614 Tamiami Trail N #421
Naples, FL 34103
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.